Frequently Asked Questions (FAQs)
Q: How do I purchase an eSIM?
- Select your desired plan on our website.
- Complete the checkout process.
- Receive your QR code instantly via email.
The process is almost instant! Once you scan the QR code, your eSIM is activated and ready to use within minutes.
Q: What is an eSIM?
An eSIM (embedded SIM) is a digital version of a physical SIM card that allows you to activate a cellular plan without needing to insert a physical SIM.
Q: How does Bolt eSIM work?
Bolt eSIM works by providing you with a QR code via email after purchase. You simply scan the QR code with your eSIM-compatible device, and your plan is instantly activated..
The process is almost instant! Once you scan the QR code, your eSIM is activated and ready to use within minutes.
Q: What if I don’t receive my QR code email?
Check your spam or junk folder first. If you still don’t see it, contact our support team for quick assistance.
Q: What devices are compatible with Bolt eSIM?
Bolt eSIM works with most modern smartphones, tablets, and devices that support eSIM technology. Popular brands like Apple, Samsung, and Google typically include eSIM support in their newer models.
Q: Can I use Bolt eSIM in multiple countries?
Yes! Bolt eSIM offers global plans that work in over 190 countries, making it perfect for international travelers.
Using Bolt eSIM
Q: How do I scan the QR code to activate my eSIM?
On your device, go to Settings > Mobile/Cellular > Add eSIM (the exact steps depend on your device). Use the camera to scan the QR code you received.
Can I use Bolt eSIM alongside my physical SIM?
Yes! Many devices support dual SIM functionality, allowing you to use both an eSIM and a physical SIM simultaneously.
Q: Can I top up or extend my plan?
No our prepaid esims cannot be extended
Support and Troubleshooting
Q: What should I do if my eSIM isn’t working?
Restart your device and ensure you’ve followed the activation instructions. If the issue persists, our 24/7 support team is here to help.
Q: Can I transfer my eSIM to another device?
eSIMs are typically tied to the device they’re activated on. If you need to switch devices, you’ll likely need to purchase a new eSIM.
Q: What happens when my plan runs out?
When your data or validity period expires, you can purchase a new plan to stay connected.
Q: I can’t connect to the internet after I activate my data plan.
- Make sure you have selected the newly purchased eSIM as your Cellular Data (Setting -> Cellular -> Cellular Data -> Select eSIM) and it is “On”
- Toggle “On” Data Roaming, on the new eSIM.
Look for network connectivity bars.
a. If there are bars, you have connected to a tower.
b. If there is a “No Signal” showing you have not yet connected to a tower. - In case you have no signal, restart your device, so you have a fresh network connection.
If you have a signal, but no data, you can try to manually select the data network.
Tips:
- It can take several minutes to an hour to connect the first time.
- Turn off any VPN settings.
- Turn the eSIM on and off.
Q: I can’t install my eSIM
If you can not install your eSIM:
- Make sure your device is unlocked. eSIM is not available for any locked device and contracted device. Please contact your carrier for more information of unlocking your device.
- Make sure your device supports esim
- Make sure your device has a strong data connection. eSIM profiles are downloaded and must traverse a strong data network.
- Make sure your device is not behind a firewall.
- Make sure your QR code has not previously been been scanned by another device.
Q: Why can’t I access the internet even though there is still data left?
You may have used up all your data. Sometimes data usage is not real-time measurement.
For precise data usage, you can go to system Setting->Cellular to check your data consumption.
Q: What if I erased my eSIM plan by accident?
DO NOT delete your eSIM when you haven’t used up your data.
- Try to reinstall from the original QR code.
- If you accidentally delete your eSIM after your activation, you may have to purchase a new eSIM.
Q: Can I transfer my eSIM to the new device?
Your eSIM won’t be available to transfer if you have already activated. You could still enjoy eSIM if you haven’t activated it before changing the device.
The process is almost instant! Once you scan the QR code, your eSIM is activated and ready to use within minutes.
What if I don’t receive my QR code email?
Check your spam or junk folder first. If you still don’t see it, contact our support team for quick assistance.